At Starwood, we pursue perfection and cure all sickness. Just like laboratory at school or researches in all universities, here we actually face the disease and put efforts to find the cure. From the loss of linen, energy, associates knowledge that is trending down, to upselling. Best practices from different properties are shared in an exclusive site Starwood One, a site i often called supermall for knowledge.
Initially, some most high potentials supervisors or managers are identified and selected to join Six Sigma Training as Green Belt. They have to join 5 days training which full of presentations, tasks and homeworks. They are treated as valued guests in first class hotel but none of them have a chance to enjoy the luxury since all they concern only to their assignments. Failure in the training means waste thousands dollars of training fee and travel expenses, not to mention credibility test their knowledge and skills.
If they succeed, two projects are waiting to be administered in their home-property. Succeding this, then finally they are granted as certified Green Belt
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Green Belt? just like KArate!
ReplyDeleteseems like a very tough trainng!