wave and smile: an emotional intelligence

a very interesting note came in from my favorite writer dee in her writing Luna bukan kopaja, about human addiction for other's pain.especially those that we thought having everything, you name it beauty, money, fabulous life. apparently that's how my mum ends up watching all that infotainment crap. Sorry, my tv is only a furniture that complete my room. Rather than watching tv, I prefer watching my mirror, really fulfilling my narcissus-complex-as-you-called-it so.
But what dee wrote is so true, you can never please everyone and yourself at the same time, you'll die trying. To all silly gossips and my surrounding assumptions about me, i rather wave and smile

Kampung Cafe - Ubud

with puspa, ika, ramon, yana, yola n fam and ratih fam

hold on until it's over

..have you ever walked in daylight and caught in blindness to see anything...or being around the happiest crowd and all you wanna do is to take one...only one deep breath....?
...geez... i'm exhausted...to reach you out...

Midnite Sale

Oh please take me back to the mall tonite, gotta pick my babies; they are so lonely there ;)

A New Perspective

Tie the Knot

Shouldn't there be a more magnificent reason I could think of rather than 'it's time'. Something like passionate love, the world is spinning when he is around, whatever...that is better than 'it's time to tie the knot'.

But I have none of that, I have no more cannot-live-without-you kind of love. All I have is willingness to be a part of one's life as he would too, witness each other's moments and grow together to be better.

Menjelajahi Nite Market

Menjelajahi pasar tradisional di malam hari, anda akan menemukan penjual poster menggelar dagangannya, ada poster britney spears yang masih polos dengan tagline 'hit me one more time'. Ada juga poster band- band baru yang malas saya sebut, tapi tidak ada poster ultraman taro lho, ada batman, spiderman, tapi tidak ada ultraman taro (sungguh saya sudah tanya).
Selain itu ada juga penjual mainan anak-anak. Saya menghabiskan lebih banyak waktu disana, melihat aneka pedang bersinar,topeng, segala mainan warna warni yang dulu sekali pernah memukau saya. Dulu sekali di tempat berbeda, tapi saya tidak punya kebebasan untuk berjongkok di depan mainan itu lama. Saya tidak lupa bagaimana saya dan kakak saya menghentak-hentak kaki kami tidak mau pergi, menarik narik rok ibu yang tetap saja kukuh menarik kami pergi. Sungguh kami tidak rela, dan berjanji akan memboikot wanita bermata lembut itu. Yeah I know, we were silly partners. tapi saya dikhianati waktu itu, cuma karena sogokan arum manis. Well, my sister just couldn't help it.
Saya meneliti setiap mainan yang digelar itu, ibu saya benar, tidak ada dari itu semua yang benar-benar saya inginkan, saya cuma terpukau dengan warna warninya. Malam itu ditutup dengan es krim, seandainya ada arum manis, pasti sempurna.(Tabanan Nite Market)

Gitgit Waterfall

there were two people who are deeply passionate of picture taking, trying to capture waterfall: one was behind the camera and the other was right in front of it.

kupu - kupu merah

Tidak ada yang bertanya kenapa saya memilih kupu kupu merah sebagai username twitter saya. Kebanyakan hanya tersenyum simpul, menebak-nebak khas kebiasaan orang-orang disini. Disini dimana? Orang orang di jaman ini *sori, harus direvisi dan jelas.
Tahukah anda bahwa kupu kupu adalah contoh metamorfosis yang sempurna setelah kodok. Oh please do you really mean it for me to choose kodok merah? Dan merah adalah keberanian yang langka.
Kupu kupu merah berharap dia dapat bertransformasi sempurna menjadi lebih baik,lebih berani dalam menentukan pilihan.

The Fear is in the Air

Have you ever noticed a matador who stubbornly tries to tame a wild bull? His eye is stern and almost cold. His pose is confident and dominant, cause once he is hesitated and soft, the bull smells fear and the man wont have a chance to walk away from the showground

This is not a new awareness. Since God-know-when, all books of body language have stated that what you show could kill you. I always know which eyes say ‘I don’t know the answer, please don’t ask me’ or those that say “What you asked is ridiculous, even a five-grader could answer that”.

But when you face what you fear, it is not easy to recall all those theories of behaviorism. As, these few dreadful days, when I have to face my living partner, a partner that I didn’t know I have till he munched my grocery bag. We haven’t introduced each other properly since he ran away, faster than I could think of. And I scream, louder than I could think of.

We live together for a week or two. Till I realize he smells my fear in the air. It doesn’t need a psychologist that explains Pavlov’s theory of stimulus –response here. He appeared, I screamed. He ran, I screamed. He appeared again, I screamed and ran. Then, he ruled my kitchen, and I defend myself in my bedroom. It would be easier if I showed him my confidence and rage since he first appeared. Cause now, it’s getting late to tell him that you ruled the house when you actually not. I kicked all those boxes out of the kitchen, I screamed several times, but I didn’t stop till he leave. At last, I can say I owned this place, and he is just silly little mouse.

Lesson for today:
Be brave and confident for who you are. Show that nothing would beat your courage when you are right.

Loyalty to Brand

" The Brand is the amusement of the park; the product is the souvenir."
Nick Graham, CEO, Joe Boxer

How often do you find yourself proud, walking with your friends wearing Nike shoes? or listening to your friends arguing over their Blackberry and IPhone strengths? If you ever watched Carrie Bradshaw in Sex and the City who worships Manolo Blahnik. They are just some from millions people who are devoted to certain brands. You cannot call them customers nor clients. These people are believers of the brands as their religions.

These fanatics build community. They are waiting for the brand updates, run after the new products and they are the best persons to promote the brand.

Hence, every company strives for loyalty to their brand.Their efforts are a long journey. In hotels that provides service, for example, it starts from one person at a time to create an excellent service till developing a service culture that all guests could associate to the brand. So when the guests hear the name of the brand they remember the best service that we provide.

Mainly, there are four points that drive brand loyalty: quality and consistency, excellent execution, personalized service, emotional connection for guests and clients. a note from loyalty beyond reason to brand

General Election

General Election might be a surprising topic, since I am not fond of anything that smells politics that I always assume dirty and pretentious. But it is tingling my conscience that being ignorant means as guilty as being involved in the dirty practice. Then, the closer I was to the final date, I became aware of more banner and posters on the streets picturing various pose of candidates. Some are well guided but their public relation advisors, some are poorly published in really bad taste. I mean, how could they expect I would choose one dressed as a clown to be my representative?

I also took my time to listen to one leading chairman of one party to the other reponded to certain issues, their courage, their attitude and their speeches. Some are brave, some are smart and humble. But I admire their spokespersons and communication team most of how they built an image that attracts voters.Based on that I took my chance to vote. Apparently I faced not one, not two or three but four vote sheets, that were confusing. So I consulted one of the most important person in my life for candidate profiles: my dad. Considering this and that, I walked condidently to vote.

Utilize Your Talents via Leadership University

“If we really want to have a competitive edge, we can’t just have one leader at the top, we need leaders throughout the organization”
Tom Monahan


In journey to the success of any organization, you cannot have only one leader on top. A wonderful emperor needs his great generals and troops. These great leaders do not just appear in a second. Their potentials are identified and developed. Surprisingly known, that only 5 to 10 percents of one's potentials are visible, the rest is buried unknown. As an evidence, how often you found your friends are unexpectedly a great writer, designer or communicator?

Hence, it is significant to have a framework how talents are found and built up. We have acquainted with Leaders Guide, Leadership Training, Communication for Leaders and more, but can you imagine to have a 'Leadership University'? A framework that selects its best high petentials, review their expectations and their superiors', makes performance agreement- agreement of later results, administers pre-test before its three days training sessions, continues with post test and last but not least framework that requires participants' superior to evaluate the results based on 30 days, 60 days and 90 days evaluation and interview before certification. And that is only for one skill

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Six Sigma : Doctors and Researchers

At Starwood, we pursue perfection and cure all sickness. Just like laboratory at school or researches in all universities, here we actually face the disease and put efforts to find the cure. From the loss of linen, energy, associates knowledge that is trending down, to upselling. Best practices from different properties are shared in an exclusive site Starwood One, a site i often called supermall for knowledge.

Initially, some most high potentials supervisors or managers are identified and selected to join Six Sigma Training as Green Belt. They have to join 5 days training which full of presentations, tasks and homeworks. They are treated as valued guests in first class hotel but none of them have a chance to enjoy the luxury since all they concern only to their assignments. Failure in the training means waste thousands dollars of training fee and travel expenses, not to mention credibility test their knowledge and skills.

If they succeed, two projects are waiting to be administered in their home-property. Succeding this, then finally they are granted as certified Green Belt

Daily Insights : in the boardroom

Morning rituals are one of most important things for everyone. It is how you start your day. It is how will you get through the day. Some hotels may call it morning briefings or daily chanting. It is best to inspire your associates in the beginning of their work rather than fighting them in the end for mistakes and inefficiencies.

Some of this may start with occupancy report, sales efforts, golf tournaments, guests complaints, daily plans and activities. But it always ends with today's insight, as below:

Card 44: The gift of time
"he who every morning plans the transactions of the day and follows out that plan, carries a thread that will guide him through the maze of most busy life. But where no plan is laid, where the disposal of time is surrendered merely to the chance of incidence, chaos will soon reign"
Victor Hugo, French Poet and Novelist

Day 02
how can I better juggle my priorieties to ensure that all of the important items are getting the appropriate amount of attention?

This card will be shared and relevant questions will be discussed. The insights is also shared in daily newsletter 'What's On' that consists of the day occupancy, associate birthday, event, tournament, daily walk etc.

New Year

As we are in the beginning of new year, we all formed new resolutions, hopes and promises. Defining what we prioritize in this year is not simple and easy. Though keeping them is even harder.

What I specially like about New Year is that we all have second chance. The chance to make things right, the chance to fill out our 2009 blank book with our stories and our ways.

My friends, the challenge is here, will you still be crying for all regrets in the old year
or get in line, excited with the new one

The choice is yours

heaven berry day

As new year comes, all girls, or is it me only, lost themselves in new resolution, trends, hopes or tricks. The girls and I dragged our lazy feet in search of year end sales, new collection and of course a nice cafe for coffee. we chatted, sweet-talked our past mistakes. Combined with latte,lovely friends, free internet access, jazzy tunes and cute waiters..well that certainly make your day. suddenly i realize, this is the best 1st day of the year that i could ever hope for. I have a löok on the note on my bill note, today's password: heaven berry. Well, i do feel today is 'heaven berry'.